Shipping & Returns

Return Policy

Return Policy Our company has a 14-day return policy, which means that you have 14 days from receipt of the goods to submit a return request.

To be eligible for a return, the item must be in the same condition as received, unused and in its original packaging.
It is also necessary to include a receipt or other proof of purchase.
To start the return process, you can contact us at info@onlilux.nl

If we accept your return, we will provide you with detailed instructions on how and where to send your package back.

Please note that we will not refund return shipping costs.

We also advise that we are not responsible for lost returns that are sent without tracking. If you have any questions regarding our returns policy, please contact us at info@onlylux.nl
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Return of goods
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Once your returned item has been received and inspected, we will notify you of the status of your return. If approved, your refund will be processed via your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post your refund.

Non-returnable items Unfortunately, for health and safety reasons, we are unable to accept returns on earrings, or items that have been on sale or clearance.​
Exchanges

The most effective way to ensure the correct product is to return the purchased goods and then, after acceptance, place a new order

Damage and problems

Please check your order carefully after receiving it. If you discover that your item is defective, damaged or that you have received the wrong item, please contact us immediately so that we can assess the problem and take appropriate steps to resolve it. at info@onlylux.nl

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